Privacy policy

Nooria Naturals (“we”, “us”, “our”) respects your privacy. This policy explains what information we collect when you visit our website or order our herbal shampoo, hair oil, and soaps, how we use it, and the choices you have.

Information we collect

Information you give us

• Name, phone number, email address, and delivery address when you place an order
• Billing address if it is different from your delivery address
• Messages you send us on WhatsApp, email, our contact form, or Instagram
• Photos or videos you send us for a damage or replacement claim

Information collected automatically

• Device and browser type, IP address, and approximate location
• Pages you visit, products you view, and items added to your cart
• Cookies and similar technologies stored in your browser so your cart and checkout can work

We do not store your full card, wallet, or bank login details on our website. Online payments are processed securely by PayFast and other payment partners. Cash on Delivery orders do not require card data.

How we use your information

• To process, confirm, and deliver your order, including calls or WhatsApp to confirm Cash on Delivery
• To share order updates by SMS, WhatsApp, or email
• To handle refund or replacement claims for damaged or wrong items
• To answer questions about our products and ingredients
• To keep our website, cart, and admin tools working, and to prevent fraud or fake orders

We do not run a newsletter or ads on Facebook or TikTok. If we later send product updates, we will only do so with your consent, and you can ask us to stop at any time.

Who we share your information with

We never sell your personal information. We share it only with:

• Courier and delivery partners: name, phone number, and address so they can deliver your order
• PayFast and payment providers: to process online payments securely
• Hosting providers that run our website and order records
• Authorities, if required by law

Some of these providers may store data on servers outside Pakistan.

Cookies

Cookies and similar storage help our website remember your cart, keep checkout working, and understand how visitors use the shop. You can block or delete cookies in your browser settings, but the cart and checkout may then stop working properly.

How long we keep your information

We keep order and contact information for as long as needed to fulfil orders, handle refund claims, and meet legal and accounting requirements.

Keeping your information safe

Our live website uses HTTPS encryption. Only authorised team members can access customer orders. No online system is 100% secure, but we take reasonable steps to protect your data.

Your choices and rights

You can ask us to:

• Tell you what personal information we hold about you
• Correct wrong or outdated information
• Delete your information, unless we need to keep it for legal or order records

To make a request, contact us using the details below.

Children

Our website is intended for adults placing orders. We do not knowingly collect personal information from children under 18. If you believe a child has shared information with us, please contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page with the “Last updated” date.

Contact

Nooria Naturals
Abdul Ghani, S/O Budha Khan, Khokhar Ke Grw
Phone / WhatsApp: 03212571185
Email: noorianaturals@gmail.com